DELIVERY, EXCANGES AND RETURNS

DELIVERY

DELIVERY AT PUCHE.ES IS SUBJECT TO THE FOLLOWING TABLE

UNDER 24,95€24,95€ OR OVERDELIVERED WITHIN
SPAIN (PENINSULA)4,95€FREE48/72 HOURS
BALEARIC ISLANDS7,95€7,95€48/72 HOURS

PORTUGAL, FRANCE,

GERMANY AND UK

11,95€19,95€4/7 DAYS

EXCHANGES

Andinas shall collect the unwanted item and shall deliver a new size or model at no cost in the peninsula of Spain and Portugal. Andinas shall only pay for the delivery of the first exchange, additional exchanges shall be borne by the customer. We also offer a free first exchange to Balearic Islands, but only once the pair of shoes to be exchanged has been received.

To improve the exchange process, we recommend contacting via email at info@puche.es to inform about the incident and confirm the stock of the size or model that wants to be exchanged.

The execution period of the exchange can take between 42 and 72 hours from the confirmation of the operation and the reception of the shoes.

RETURNS

If you are not satisfied with the product you have the right to withdraw from your order within 15 natural days from the date of reception. The consumer shall pay for the cost of the return.

The return form will be sent to the customer via email to print it and attach it to the return.

Once we have received the goods at our warehouse, and after checking them, we will provide a refund using the same method used to make the payment. In the event of cash on delivery purchases, the refund will be made by bank transfer to the account stated by the customer.

In the process of Delivery

We will refund: the cost of the item and the delivery fee paid for the initial delivery.

We will not refund: the cost of the gift packaging and the delivery fee of cash on delivery purchases.

To accept a refund, the product must be in its original state, it must have not been worn or damaged and it must keep the labels in its original box.


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